Refund / Cancellation Policy:
The American-Lights® UV air cleaner covered under the 100%
Customer Satisfaction Guarantee with a 30-day manufacturer’s refund
can be returned not later than 30 days from day of purchase for a full
refund. This Guarantee is only valid for product purchased directly from
American Air & Water, Inc. and when the return is authorized by American
Air & Water, Inc.
All cancelled orders or products returned unopened which are not covered
under the 100% Customer Satisfaction Guarantee are subject to a 30%
All returns of products that have been used must be authorized by
American Air & Water, Inc. In addition to subtracting the 30% restocking
fee the refund for these returned products will be pro-rated based on
the condition of the product and the time it has been used.
For all warranty returns an RGA number must be obtained from American
Air & Water, Inc. Along with the RGA number American Air & Water, Inc.
may provide a Return label.
If your returned product does not meet all applicable criteria listed
below, it will be rejected and sent back to you at your cost.
Consequently, your RGA will be withdrawn, any credit request will be
denied and you will be charged for all shipping to and from our
location. By requesting an RGA and/or shipping a return in violation of
this policy you agree to accept our shipment of the return back to you
and to the payment of all shipping costs to and from our location.
All returns must meet the following criteria:
Unopened or "like new" condition
Valid Return Goods Authorization (RGA) number
Original packing slip or a copy of the invoice
The return must be complete and include all accessories
Manufacturer documentation (manuals, warranty cards, registration
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Delivery Methods and Timing of Shipments:
The following shipping options are available:
UPS Ground - 3 to 7 business days
UPS 2 Day - 2 business days
UPS 3 Day Select - 3 business days
UPS Next Day Air – next day
FedEx Express Saver - 3 to 4 business days
FedEx 2 Day - delivery within 2 business days
FedEx Standard Overnight - delivery within 1 business day
Some orders may require 24 to 48 hours processing time before shipping
Orders received during weekends and holidays are processed on the first
work day after that
Saturday deliveries are available on special request and an additional
No deliveries are made on Sunday and during official holidays
Same day shipping is available, but not guaranteed, if the order is
received before 4PM EST on items which are in stock
For custom orders and orders of products not in stock estimated shipping
date is provided at time of order or shortly thereafter when the
production scheduled becomes available
International shipping options are available – international airfreight
and international ocean freight
All retail orders shipped within SC will be charged sales tax
Delivery times are estimated but not guaranteed
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Information Collection and Use
American Air & Water, Inc. is the sole owner of the collected customer
information. We do not sell, share, or rent this information to any
third parties, except as outlined in this policy. The information we
collect from our customers is needed to process orders and provide order
confirmations, order status updates, tracking numbers and to provide
pertinent information on new products. Information collected includes
name, shipping address, billing address, telephone and fax numbers,
e-mail address and payment information such as credit card number or
If you elect to receive special promotions or notifications, such as for
lamp replacement, your e-mail address will be used for the delivery of
these messages. If you elect not to receive future e-mails we will
remove your e-mail address from our distribution lists.
In some cases we ask our vendors to complete the fulfillment process on
our behalf. In these cases the minimum amount of information, like your
shipping address, is provided to our trusted business partners.
Otherwise, we do not provide your information to any third party. See
All the customer information collected will be used to process orders.
When applying for credit and payment terms or during the order process,
you will have to provide financial information such as your credit
references or credit card number and expiration date. This information
is used for billing purposes and to fulfill your order. If we can not
complete processing your order, we will use your contact information to
get in touch with you. In order to process your credit card, we must
share your personal and financial information with the merchant bank for
authorization and approval. This process is protected by encryption of
all transmitted information. We do not share your personal information
with any third parties, except those specified in the Sharing section of
In order to ensure proper warranty coverage of your product, you must
complete the registration forms provided on-line or the warranty
registration card included with your product. You provide your product
model and quantity and your contact information, including your name,
e-mail address, telephone number and street address. This information is
used to provide you with annual lamp replacement notifications via
e-mail or mail.
We use IP addresses to analyze trends, administer the site, track user
movement, and gather broad demographic information. We do not link IP
addresses to personally identifiable information, and we do not
distribute or share IP information with any third parties.
In some cases we ask trusted third party companies to perform functions
on our behalf. These functions may include any of the following: order
fulfillment, drop shipping, package delivery, technical support and
credit card processing. The third parties we contract for these purposes
have limited access to your personal information and may not use it for
any other purpose.
Also, for certain services, like product installation, American Air &
Water, Inc. has agreements with authorized third party business partners
in the customer's respective territory. When you request us to recommend
an authorized local dealer or installer and if we have a trusted partner
in your area we will provide their name and telephone number to you and
also we will provide your contact information to them so they can set up
an appointment to evaluate your needs and perform the requested service.
The testimonials posted on our website share positive experiences that
you had with American Air & Water, Inc., with certain products or with
certain services. The testimonials section is moderated to ensure
accurate and positive testimonials. Published testimonials are genuine,
but we reserve the right to edit or alter them in order to remove
personal information or statements that may be a violation of law.
American Air & Water, Inc. reserves the right to post or remove any
testimonial at its discretion.
Other than your pen name, which we may or may not use, your personal
contact information will not be disclosed in our use of your
American Air & Water, Inc. is committed to protecting the safety,
welfare and privacy of children. Americanairandwater.com is labeled by
the Family Online Safety Institute through The Internet Content Rating
Association (ICRA) labeling system as Safe for children. For additional
information and interpretation of our label go to:
Even though our website, Americanairandwater.com, is available as a
source of information to anyone, no products will be knowingly sold to a
person younger than 18 years of age.
Our website contains links to other informational or commercial
websites. All linked websites are found to contain pertinent and
valuable information but we are not responsible for the privacy
practices of such other sites. All external links open in New Window and
we encourage our users to be aware when they leave our site and to read
the privacy statements of each and every website that may collect
personally identifiable information.
Announcements and Special Offers
Our announcements and special offers are sent only to customers who
grant American Air & Water, Inc. permission to send them such
To honor the privacy of our users, we offer the option to not receive
these types of communications. You can contact us at any time and notify
us of your decision to opt out of receiving announcements and special
offers from us. In addition, all these communications are sent via
e-mail and include an unsubscribe link if you no longer wish to receive
special offers or announcements.
privacy statement and other places we deem appropriate so that you are
aware of the changes. We reserve the right to modify this privacy
statement at any time.
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Products / Prices:
American Air & Water, Inc. at its discretion may post pricing on special
offers and promotions directly on the public part of its website.
Customer specific pricing (i.e. distributors', contractors' prices,
etc.) is available on-line in the password-protected respective
Call or e-mail for all other prices.
Prices subject to change without notice.
Past due invoices are subject to a 1.5% per month interest fee. Accounts
that are Past Due for over 90 days are turned over to collection.
Checks returned unpaid are subject to a service charge of $25 or the
maximum allowed by law.
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UV Lamp Recycling Policy:
Recycling Made Easy
Federal regulations require commercial and industrial entities to manage
mercury-containing light bulbs / lamps as a hazardous waste after they burn out.
Even though households are exempt from these federal regulations some
states and counties may have more stringent requirements regarding used
lamps than the
To help its customers and to keep the planet clean American Air & Water,
Inc. offers the following lamp recycling options:
- Commercial entities – facilities, distributors, contractors:
- Purchase a pre-labeled 4' Standard EasyPak™ Lamp Recycling Box*
and collect and store the old lamps in the box (30 – 60 lamps
depending on lamp diameter and length) per federal
regulations. One low price $59.95 covers the container, shipping to
the recycling center, the recycling fees and the Certificates of
Recycling which will be issued in your name.
- Collect, securely pack and ship the used lamps to American Air &
Water, Inc. American Air & Water, Inc. will make arrangements
for the lamps to be sent to a lamp recycling center. A fee of $1 per
lamp will be charged to the sender's account.
- Households are encouraged to securely pack and ship the used UV
lamps to American Air & Water, Inc. No fee will apply for lamps
purchased from American Air & Water, Inc. or if the used lamp is
replaced with a new lamp from American Air & Water, Inc. For all other
lamps a fee of $1 may apply.
* 8' boxes also available.
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